Vicrez Frequently Asked Questions (FAQ)

This FAQ section addresses the most common questions our customers have about ordering, shipping, returns, Vicrez+ membership, and more. If you can’t find the answer you’re looking for, feel free to contact our support team.

Ordering & Payments:

• How do I place an order on Vicrez.com?
  You can place an order by adding products to your cart, proceeding to checkout, and following the payment instructions. If you have an account, simply log in before checking out.

• What payment methods are accepted?
  We accept major credit cards, PayPal, and Affirm for financing options. You can also apply promo codes during checkout.

• Can I modify or cancel my order?
  If your order hasn’t been shipped yet, you can modify or cancel it by contacting our customer support team. Changes after shipment are not possible.

• Will I receive a receipt for my order?
  Yes, once your order is placed, you’ll receive a confirmation email with your receipt and order details.

Shipping:

• How do I track my order?
  Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your package on the carrier’s website.

• What shipping options are available?
  We offer various shipping methods, including standard shipping, expedited shipping, and LTL freight for larger items.

• Do you ship internationally?
  Yes, we ship to select countries internationally. Visit the Countries We Ship To page for more details.

• How long will my order take to arrive?
  Shipping times vary depending on your location and the shipping method chosen. You can check the estimated delivery time during checkout.

• What should I do if my order is delayed or lost?
  If your order is delayed or lost, please contact our support team with your order number, and we will assist you in locating the package or filing a claim.

Returns & Refunds:

• What is the Vicrez return policy?
  You can return most items within 30 days of purchase. Custom products and used items are non-returnable. For more details, visit our Return Policy.

• How do I return a product?
  To initiate a return, log into your account and visit the Orders section, where you’ll find an option to request a return. Follow the steps provided, and we’ll guide you through the return process.

• How long does it take to process a return?
  Once your return is received and inspected, it may take up to 5-7 business days to process your refund.

• Are there any non-returnable items?
  Yes, custom products such as forged wheels, custom vinyl prints, and painted parts are non-returnable. Items that have been installed or used may also not be eligible for return.

Vicrez+ Membership:

• What is Vicrez+?
  Vicrez+ is a membership program offering exclusive benefits like access to special events (Vicrez+ Day, Big Deal Week), free shipping, and priority customer support. Learn more and sign up here.

• How do I manage my Vicrez+ membership?
  You can manage your Vicrez+ membership, update payment information, and cancel your subscription through Account > Manage Payment & Subscriptions.

• What happens if I cancel my Vicrez+ membership?
  If you cancel, your benefits will continue until the end of your current billing cycle, and you won’t be charged for the next period.

• Do I get discounts on all products with Vicrez+?
  Vicrez+ members enjoy exclusive access to sales events and promotions, but some product exclusions may apply. Discounts apply during designated sales periods, such as Vicrez+ Day and Big Deal Week.

Sponsorships:

• How can I apply for a Vicrez sponsorship?
  To apply for a sponsorship, visit the Vicrez Sponsorship Program page, fill out the application form, and submit your details for consideration.

• Who is eligible for a Vicrez sponsorship?
  Automotive enthusiasts, content creators, and car builders who actively share their projects on social media and align with the Vicrez brand are eligible to apply.

• What are the benefits of being a sponsored individual?
  Sponsored individuals can receive discounts on products, access to new releases, and promotion through Vicrez’s channels.

Technical Support & Products:

• Where can I find installation guides for Vicrez products?
  Installation guides are available on the product pages under the "Installation Instructions" tab. We also offer video tutorials for certain products.

• How do I access the Vicrez 3D Design Studio Pro?
  Vicrez+ members have access to the Vicrez 3D Design Studio Pro version, where they can visualize and customize their vehicle designs. Log into your account to access the tool.

• What if I receive a damaged or defective product?
  If you receive a damaged or defective product, contact customer support immediately with your order details and photos of the damage. We will assist you with a replacement or refund.

• Can I order custom wheels or parts?
  Yes, we offer custom forged wheels and vinyl prints. You can contact our customer service team to inquire about custom orders.

Account Management:

• How do I reset my password?
  You can reset your password by clicking the Forgot Password link on the login page and following the instructions sent to your email.

• Can I change my shipping address after placing an order?
  If your order hasn’t shipped yet, you can update your shipping address by contacting customer support.

• How do I view my order history?
  Log into your Vicrez account and go to the Orders section to view your order history, track shipments, and download invoices.

General:

• Do you offer gift cards?
  Yes, Vicrez gift cards are available for purchase and can be used on any Vicrez products. Visit our Gift Cards section for more details.

• How do I contact customer support?
  You can contact us via live chat on our website, email, or phone. For more information, visit our Contact Us page.

If you have further questions or need assistance, feel free to reach out to our customer support team for help!