Custom Orders: Timeline, Deposits & What to Expect

What Counts as Custom?

• Custom painted parts — color matching to your vehicle
• Carbon fiber steering wheels — built to order
• Special finishes — matte, chrome delete, multi-tone
• Made-to-order items — not carried in standard inventory

Realistic Timelines

Add 2-3 business days for shipping after production is complete.

How It Works

1. Place your order — select custom options on the product page or call us
2. 50% deposit required — collected at checkout
3. Production begins — your item enters the build queue
4. Quality check — inspected before shipping
5. Final payment — remaining 50% due before shipping
6. Ships to you — with extra-protective packaging

Important: Custom Order Policy

• Non-refundable once production starts (your deposit cannot be returned)
• Cannot be returned unless defective — these are made specifically for you
• Changes may be possible early in production — call ASAP if you need to modify
• Warranty still applies — manufacturing defects are fully covered

Tips for a Great Custom Order

• Have your paint code ready if ordering color-matched parts
• Confirm fitment before ordering — custom parts can't be exchanged
• Be patient — quality work takes time, and rushing leads to mistakes
• Respond quickly to any questions from our production team

Questions?

Phone: (855) 714-9393
Email: support@vicrez.com
Hours: Mon-Fri 7 AM - 5:30 PM PT | Sat-Sun 7 AM - 4:30 PM PT