How do I start a return?

At Vicrez, we aim to make the return process as easy as possible. If you need to return an item, follow the steps below to initiate your return and ensure everything goes smoothly.

Step-by-Step Guide to Start a Return

1. Check the Return Policy

   • Before starting a return, make sure your item is eligible for return. Vicrez allows returns within 30 days of the purchase date for most items, provided they are in new and resalable condition.
   • Some items, such as custom products and installed parts, may not be eligible for return. Review our Return Policy for a complete list of non-returnable items.

2. Log In to Your Account

   • Go to Vicrez.com and log in to your account using your email and password.
   • Navigate to the Order History section, where you’ll see a list of all your recent orders.

3. Select the Order

   • Find the order containing the item(s) you want to return and click on it. Once you’ve selected the order, locate the item(s) you wish to return.
   • Click the "Return or Replace Item" button next to the specific item(s).

4. Choose a Return Reason

   • You will be prompted to select the reason for your return. Common reasons include receiving the wrong product, defective items, or simply deciding not to keep the item.
   • After selecting the reason, you’ll be asked whether you want a refund or replacement.

5. Request a Return Merchandise Authorization (RMA) Number

   • Once you've selected the items to return and the reason, an RMA number will be generated. This number is required to process your return.
   • You can also request an RMA number by contacting our customer service team at 1-855-714-9393 if you are having trouble with the online process.

6. Prepare the Package for Return

   • Carefully pack the item(s) in the original packaging if possible. Ensure all parts, manuals, and accessories are included in the package.
   • Label the package with the RMA number and send it to the following address:
      

     Vicrez Returns

     201 North St

     Muskogee, OK 74403

7. Ship the Package

   • For defective or incorrect items, Vicrez will provide a prepaid return shipping label. For all other returns, you are responsible for return shipping costs.
   • We recommend using a shipping method that offers tracking, signature confirmation, and insurance to ensure your package arrives safely.

Return Processing Time

• Once we receive your return, we will inspect the item(s) and process your refund or replacement within 10 business days.
• Refunds will be issued to the original form of payment. If the original payment method is no longer available, a store credit will be applied to your Vicrez account.

Frequently Asked Questions (FAQ)

1. Can I return a custom product?

   • Custom items, such as custom forged wheels or vinyl prints, are non-returnable. Please review the list of non-returnable products for more details.

2. Who pays for return shipping?

   • If you received an incorrect or defective item, Vicrez will cover the cost of return shipping. For other returns, customers are responsible for shipping costs.

3. What happens if I return an item without an RMA?

   • Packages returned without an RMA number may be subject to a 10% restocking fee and take longer to process.

4. How will I receive my refund?

   • Refunds are issued back to the original form of payment. If your payment method is no longer valid, a store credit will be applied to your account.