Where is my refund?

We understand that waiting for a refund can be stressful. At Vicrez, we aim to process refunds as quickly as possible. If you’re wondering where your refund is, here’s a breakdown of the refund process and what to expect.

Refund Process Timeline

1. Return Processing Time:

   • Once your returned item is received at our warehouse, we will inspect the item to ensure it meets the return conditions (i.e., new, unused, and in its original packaging).
   • This inspection and processing usually take up to 10 business days from the date we receive your return.

2. Refund Issuance:

   • After your return has been processed, your refund will be issued to the original form of payment (credit card, PayPal, etc.).
   • If your original payment method is no longer valid (e.g., a canceled card), we will issue the refund as store credit to your Vicrez account.

3. Refund Confirmation:

   • Once the refund has been processed, you will receive an email confirmation that your refund has been issued.

How Long Does It Take to See My Refund?

The time it takes for the refund to appear in your account depends on your payment method:

• Credit or Debit Card: Refunds typically take 5-7 business days to appear on your card statement after being processed.
• PayPal: PayPal refunds are usually reflected in your account within 1-3 business days after processing.
• Store Credit: If a refund is issued as store credit, it will be available in your Vicrez account immediately upon processing.

Why Haven’t I Received My Refund Yet?

If you haven’t seen your refund after the estimated processing time, here are a few things to check:

1. Check Your Payment Method:

   • If you paid by credit or debit card, check your bank statement or credit card account. Refunds can sometimes be posted on the date of your original purchase rather than the date the refund was processed.

2. PayPal Refunds:

   • If you paid using PayPal, log in to your PayPal account to verify if the refund has been received. PayPal may notify you via email, but checking your account is the quickest way to confirm.

3. Bank Processing Times:

   • Depending on your bank, it may take an additional 2-3 business days for the refund to appear on your account, even after we’ve processed it.

4. Refund Issued as Store Credit:

   • If your original payment method is no longer valid, check your Vicrez account for any store credit that has been applied.

Still Haven’t Received Your Refund?

If you’ve checked your payment method and it’s been more than 10 business days since you received your refund confirmation email, please contact us for assistance.

• Contact Us:
  • Phone: 1-855-714-9393
  • Email: support@vicrez.com

We’ll work with you to resolve the issue and ensure that your refund is processed correctly.

Common Refund Questions

1. What if my payment method is no longer valid?

   • If your payment method is no longer valid (e.g., a closed bank account or expired card), we will issue the refund as store credit to your Vicrez account.

2. Will I be refunded for return shipping?

   • Vicrez covers return shipping costs only for defective, damaged, or incorrect items. For Customer Choice Returns, return shipping fees are not refunded.

3. Can I get my refund in a different form of payment?

   • Refunds are issued back to the original payment method. If the original method is unavailable, we will issue the refund as store credit.