Am I responsible for return shipping?

Whether you are responsible for return shipping depends on the reason for the return. At Vicrez, we aim to make the return process as straightforward as possible. Below are the guidelines for return shipping costs.

You Are Responsible for Return Shipping If:

1. You’re Returning a Product by Choice:

   • If you decide to return a product because you no longer want or need it (e.g., you ordered the wrong item, or you changed your mind), you will be responsible for paying the return shipping costs. These types of returns are often referred to as Customer Choice Returns.

2. You Missed the Return Window:

   • For returns initiated after the 30-day return window, Vicrez may not cover the shipping costs, and additional fees may apply.

3. You Refused or Missed Delivery:

   • If you refuse a delivery or miss a scheduled delivery, causing the package to be returned to us, you may be responsible for the shipping fees incurred.

Vicrez Pays for Return Shipping If:

1. You Received a Defective Product:

   • If the item you received is defective, Vicrez will cover the cost of return shipping. Simply contact our customer service team within 30 days of receiving the product, and we will provide a prepaid return shipping label.

2. You Received the Wrong Item:

   • If we shipped you an incorrect item, Vicrez will arrange for it to be returned at no cost to you. A prepaid shipping label will be provided once the return is authorized.

3. The Product Was Damaged During Shipping:

   • If your item was damaged during shipping, contact us within 72 hours of delivery. We will handle the return and replacement at no cost to you, including the return shipping charges.

Tips for Returning Products

• Use a Trackable Shipping Method: If you’re responsible for return shipping, we recommend using a method that provides tracking, insurance, and signature confirmation to ensure the package arrives safely.

• Return in Original Condition: Make sure the product is returned in its original packaging, with all accessories, parts, and manuals included. Any missing components could affect your refund.

How to Get a Prepaid Return Label

For cases where Vicrez covers return shipping, we will email you a prepaid return label. Simply print the label, attach it to your return package, and drop it off at the nearest carrier location (UPS, USPS, etc.).

Common Questions About Return Shipping Costs

1. Will I be refunded for return shipping costs?

   • If the return is due to a defective product or an error on our part, we will cover the return shipping costs. However, for Customer Choice Returns, return shipping fees will not be refunded.

2. Can I choose my own carrier for returns?

   • Yes, if you are responsible for return shipping, you can choose any carrier you prefer. Just be sure to select a shipping method that offers tracking and insurance.

3. How do I get a return shipping label?

   • If Vicrez is covering the return shipping, we will email you a prepaid return label. If you are responsible for return shipping, you will need to arrange and pay for the shipping label yourself.