What is your return policy?

At Vicrez, we strive to ensure that you are completely satisfied with your purchase. If for any reason you need to return an item, our return policy is designed to make the process simple and straightforward. Below are the key details of our return policy.

General Return Policy

• Return Window: You may return eligible items within 30 days of the purchase date.

• Condition: Items must be returned in new, unused, and resalable condition with all original packaging, parts, and accessories.

• Non-Returnable Items: Certain products are non-returnable, such as:

  • Custom forged wheels
  • Custom vinyl prints
  • Used or installed items
  • Wheels that have had tires mounted on them
  • Pre-painted parts or items painted by the customer
  • Vicrez+ memberships

• Return Authorization: All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Packages sent without an RMA may be subject to a restocking fee or refused.

Refund Policy

• Refund Processing: Once your returned item is received and inspected, your refund will be processed within 10 business days.
• Refund Method: Refunds will be issued back to the original form of payment. If the original payment method is no longer valid, a store credit will be applied to your Vicrez account.
• Store Credit: Store credit is not redeemable for cash.

Open Box Items

• Return Window: Open Box items can be returned within 30 days of the purchase date.
• Refund Method: Refunds for Open Box items are issued as store credit only.

Defective or Incorrect Items

If you received a defective or incorrect product, please contact us within 30 days of the purchase date. We will:

• Arrange a free return of the item.
• Ship a replacement product at no additional cost.

Non-Returnable Products

The following items are non-returnable:

• Custom forged wheels
• Custom steering wheels
• Custom vinyl prints
• Non-defective used or installed items
• Wheels with mounted tires
• Vicrez+ memberships
• Pre-painted parts or items painted by the customer

International Orders

• Final Sale: All sales are final for international orders. Unfortunately, we do not accept returns for orders shipping outside of the U.S., Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO, or Canada.

Frequently Asked Questions (FAQ)

1. What happens if I return an item without an RMA?

   • Returns sent without an RMA number may be subject to a 10% restocking fee or may be refused. Always request an RMA before returning any item.

2. Who pays for return shipping?

   • For defective or incorrect items, Vicrez covers the return shipping cost. For all other returns, the customer is responsible for return shipping.

3. Can I return a used item?

   • No. Items that have been used or installed cannot be returned unless they are defective.

4. How long does it take to process a refund?

   • Refunds are processed within 10 business days of receiving the returned item.