Where is my order?

Eagerly waiting for your order to arrive? We make it easy for you to track your shipment and check the status of your order at any time. Here's how to find out where your order is and when you can expect delivery.

How to Track Your Order

Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to monitor the progress of your shipment through the carrier’s website.

Steps to Track Your Order:

1. Check Your Shipping Confirmation Email:

   • Look for an email from Vicrez with your tracking number and a link to the carrier’s tracking page.

2. Track via UPS or USPS:

   • For UPS shipments, visit the UPS tracking page and enter your tracking number.
   • For USPS shipments, visit the USPS tracking page and enter your tracking number.

3. Log Into Your Vicrez Account:

   • You can also track your order by logging into your Vicrez account:
     • Go to Vicrez.com and log in.
     • Navigate to the Order History section to view your order details and tracking information.

4. View Order Status:

   • Your order status will be one of the following:
     • Processing: Your order is being prepared for shipment.
     • Shipped: Your order has been shipped and is on its way to you.
     • Delivered: Your order has been delivered to the specified address.

What If I Haven’t Received My Tracking Number?

If you haven’t received a shipping confirmation email with your tracking number within 1-2 business days after placing your order, follow these steps:

• Check your spam/junk folder to make sure the email wasn’t filtered out.
• Log into your Vicrez account to check your order status and see if tracking information is available there.
• If you’re still unable to locate your tracking number, contact our customer support team for assistance at 1-855-714-9393 or support@vicrez.com.

Shipping Times

• Standard Shipping: Orders usually arrive within 1-4 business days depending on your location.
• Freight or Oversized Items: Freight shipments typically take between 5-7 business days.

For more details on shipping times, please refer to our Shipping Information page.

Common Questions About Order Tracking

1. Can I change my delivery address after the order has shipped?

   • Once an order has been shipped, changing the delivery address is generally not possible. However, for UPS shipments, you can sometimes request a change by contacting UPS directly. Fees may apply.

2. What should I do if my tracking number shows no movement?

   • It can take up to 24 hours for tracking information to update after your package is shipped. If your tracking number shows no movement for more than 2 business days, contact us for assistance.

3. What if my package is marked as delivered but I haven’t received it?

   • Check around your property (porch, garage, side door, etc.) and ask neighbors if they received the package by mistake. If you still can’t locate it, contact our support team for help in starting an investigation with the carrier.