How can I use my voucher credit/Store credit?

Vicrez makes it easy to use your voucher credit or store credit during checkout. Whether you’ve received store credit from a return or a promotional voucher, here’s how you can apply it to your next purchase.

Steps to Use Your Voucher Credit/Store Credit

1. Log Into Your Vicrez Account:

   • First, make sure you are logged into your Vicrez account to access your available store credit.
   • If you don’t have an account, create one using the same email address associated with your voucher or credit. This will ensure the credit is linked to your account.

2. Add Items to Your Cart:

   • Shop as usual by browsing our product selection and adding the desired items to your cart.

3. Proceed to Checkout:

   • Once you're ready to complete your purchase, go to your shopping cart and click “Checkout”.

4. Apply Your Voucher/Store Credit:

   • On the Billing Page during checkout, you will see an option to apply any available store credit or voucher code.
   • If you're using a voucher code, enter the code in the designated field and click "Apply".
   • If you have store credit associated with your account, it will be automatically displayed as an option. Simply select it to apply the credit to your order.

5. Complete Your Purchase:

   • After applying your credit, any remaining balance will be deducted from your order total.
   • If the store credit does not cover the entire purchase amount, you can pay the remaining balance with another payment method (credit card, PayPal, etc.).

Where to Check Your Voucher/Store Credit Balance

• You can view your store credit balance by logging into your Vicrez account:
  • Go to My Account and navigate to the Store Credit section to see your available balance.
• If you received a voucher code, it will typically be sent via email or displayed in your account under Promotions. Make sure to check your inbox or account dashboard for any active vouchers.

Important Things to Know About Voucher Credit/Store Credit

• Expiration: Store credit issued by Vicrez does not expire, but promotional vouchers may have expiration dates. Check the details of your voucher to ensure it’s used before it expires.

• Non-Transferable: Store credit and vouchers are linked to your account and cannot be transferred or redeemed for cash.

• Partial Use: If your order total is less than your store credit or voucher balance, the remaining credit will be saved for future use.

Frequently Asked Questions (FAQ)

1. Can I use my voucher and store credit in the same transaction?

   • Yes, you can apply both a voucher and store credit in the same transaction, provided the voucher code is still valid.

2. What if my store credit does not cover the entire order amount?

   • If your store credit does not cover the full amount of your order, you can pay the remaining balance using a valid payment method (credit card, PayPal, etc.).

3. How do I get store credit?

   • Store credit is typically issued for product returns, promotions, or as compensation for special cases. You will be notified via email when store credit is added to your account.