Can I change or cancel my order?

At Vicrez, we understand that sometimes plans change, and you may need to adjust or cancel your order. We strive to process and ship orders quickly, so time is of the essence when requesting a change or cancellation. Below are the steps to take if you need to modify or cancel your order.

Changing Your Order

Once an order is placed, changes can be difficult to make because our team processes and ships items quickly to get them to you as soon as possible. However, if you need to make a change to your order (e.g., update the shipping address, change product options, etc.), here’s what to do:

1. Contact Us Immediately:

   • Call our customer service team at 1-855-714-9393 as soon as possible after placing your order. This will increase the chances of successfully modifying your order before it ships.

2. Email Us for Non-Urgent Changes:

   • For less time-sensitive requests, you can email us at support@vicrez.com, but please note that your email may not be received in time to stop or change your order.

3. What Changes Can Be Made?:

   • You may request to change:
     • Shipping address (if your order hasn’t shipped).
     • Product options (such as size, color, or quantity) if available.
   • If your order has already shipped, changes are no longer possible, and you may need to follow our return process once you receive the item.

Canceling Your Order

If you need to cancel your order, it’s important to act quickly. Here's how:

1. Call Us Immediately:

   • The fastest way to cancel your order is by calling our customer support team at 1-855-714-9393. We process orders quickly, so cancellation requests must be made as soon as possible.

2. Orders That Have Already Shipped:

   • If your order has already shipped, it cannot be canceled. In this case, you can refuse the delivery when it arrives, or follow our Return Policy after receiving the item.
   • Please note that return shipping costs may apply for orders canceled after shipment.

Common Questions About Changing or Canceling Orders

1. What if I need to change my order after it has shipped?

   • Unfortunately, once your order has been shipped, no further changes can be made. If needed, you can return the item once it arrives following our Return Policy.

2. Can I cancel part of my order and keep the rest?

   • Yes, if your order hasn’t shipped yet, you can request to cancel specific items while keeping others. Contact our customer service team to assist with this request.

3. How do I know if my order has already shipped?

   • You will receive a shipping confirmation email once your order has been shipped. You can also log into your Vicrez account and check your Order History to view the current status of your order.