If your order status shows "Pending for Billing Verification," it typically means that the billing address and shipping address provided for your order do not match. To ensure a smooth transaction and protect against fraudulent activity, our customer service team will need additional information to verify your billing address before shipping your order.
What Should I Do?
- Step 1: Verify that the billing address you provided matches what your bank or credit card issuer has on file.
- Step 2: If you’ve already confirmed with your credit card company that the transaction has been approved, please contact our customer service team.
- Step 3: Our team will assist in expediting the billing verification process to avoid further delays.
Why Do We Verify Billing Information?
At Vicrez, we take every precaution to protect our customers from unauthorized transactions. When billing and shipping addresses don’t align, we perform additional verification to ensure the order is legitimate.
If you have any questions or need assistance with your order, our customer service team is ready to help.
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