How Pre-Orders and Backorders Work

At Vicrez, we offer the option to place pre-orders for upcoming products and backorders for out-of-stock items, so you can reserve the items you want even before they are available. Here's everything you need to know about how these processes work.

What is a Pre-Order?

A pre-order allows you to purchase an item that is not yet available for immediate shipment. This gives you the chance to reserve a product before it is officially released or restocked.

1. How Pre-Orders Work:

   • Reserve Early: When you place a pre-order, you are reserving the product to ensure it’s shipped to you as soon as it becomes available.
   • Estimated Ship Date: The product page will typically display an estimated ship date, giving you an idea of when the item is expected to be in stock and shipped.
   • Payment Timing: In most cases, you will be charged at the time of placing the pre-order to secure your reservation. If the ship date changes, we will notify you of any delays.

2. Can I Cancel a Pre-Order?:

   • Yes, you can cancel a pre-order before the item ships by contacting our customer service team. Once the item has shipped, normal return policies apply.

What is a Backorder?

A backorder occurs when a product is temporarily out of stock, but we still allow you to place an order for it. By placing a backorder, you will receive the product as soon as it’s back in stock.

1. How Backorders Work:

   • Secure Your Product: When you place a backorder, you are securing the item, even though it is not currently available for immediate shipment.
   • Stock Updates: The product page will indicate that the item is on backorder and may display an estimated restock date. We will ship your order as soon as the product becomes available.
   • Partial Shipments: If your order contains both in-stock and backordered items, we may ship the available items immediately and send the backordered items separately once they arrive, at no additional shipping cost to you.

2. Payment for Backorders:

   • You will be charged at the time of placing the backorder to secure your place in the queue. This guarantees that the product will be shipped to you as soon as it is back in stock.

3. Backorder Delays:

   • Occasionally, backorder restock dates may be delayed due to supplier issues or shipping constraints. If there are any delays, we will notify you via email with updated timelines.

Tracking Pre-Orders and Backorders

Once your pre-order or backorder has shipped, you will receive a shipping confirmation email with a tracking number. You can also log into your Vicrez account to track the status of your order in the Order History section.

Common Questions About Pre-Orders and Backorders

1. Can I combine a pre-order or backorder with in-stock items?

   • Yes, you can place an order that includes both in-stock and pre-ordered or backordered items. In most cases, the in-stock items will ship immediately, while the rest will ship once available.

2. What if I change my mind before the item is shipped?

   • You can cancel your pre-order or backorder at any time before the item ships. Simply contact our customer support team to initiate the cancellation. Once the item ships, you will need to follow our return process.

3. Will my pre-order or backorder be delayed?

   • While we do our best to meet the estimated shipping dates, delays may happen due to production, supplier, or shipping issues. If this happens, we will notify you of the new expected ship date.